Reporting to the VP, Client Services, in this role you will be responsible for overseeing the delivery of customer care for various clients while playing a supporting role to Producers and Account Managers on staff. You will take full accountability for delivery of customer care within the service-level agreement for each client. You will need to build excellent working relationships with RewardStream’s Client Services, Development and Sales teams.   
In order to be a successful candidate, you are quick-thinking, analytical, and a problem-solver. You are a people person, quick on your feet and have a “customers first” attitude. An interest in moving into an account management or client services role with a broader range of client responsibilities in the future is what we’re looking for.

Primary responsibilities include:

• Customer Care
• Analyze customer inquiries to figure out best solution and response
• Deliver email-based customer care in a timely and efficient manner
• Ensure necessary information is updated in the customer care management system
• Prepare and deliver monthly customer care reports on cases, status and escalations
• Proactively identify areas for improvement to client programs to reduce customer incidents and improve products and solutions
• Producer / Account Management
• Provide account coordination and support for Account Managers and Producers as required

Required skills and experience:

• Experience working with customers – no, really enjoy working with customers!
• Analytical skills and the ability to problem solve
• New grad or junior person who is interested in moving into an Account Management or other Client Services role in the future
• Ability to work with a diverse range of talents, personalities and teams
• Knowledge of Salesforce.com an asset
• Great written and verbal communication skills

And to be Successful the Personal Attributes that you’ll need are a:

• Great sense of humor, professionalism and tact
• Vibrant personality, excellent communicator
• Preference for fast paced environments
• Viewpoint that sees customer feedback as an opportunity to improve client programs
• Ambition to make a difference in an Account Management or Producer role

To apply, please email careers@rewardstream.com