Our Services
RewardStream brings years of expertise and best practices to the table with every client project. Our knowledgeable team works closely with you throughout each engagement, from defining business rules and technical requirements to developing winning creative and copy and selecting strong offers, we’re with you all the way. Post-launch we monitor program KPIs with a goal of proactively identifying ways to drive performance.
Program Consulting
From strategic program design to tactical guidance on the customer and prospect experience, our consultants can advise you on the best program mechanics, user experience, program rules, rewards and offers, and KPI modelling to help you reach your loyalty and acquisition goals.
Account Management
Your account manager provides the continuity and access you need for optimal performance every step of the way. Set key performance and ROI indicators and maintain a clear view of program performance. You will benefit from working directly with a trusted partner who can advise you on how to optimize and tune your program over time.
Mobile Optimization
Extend loyalty, recommendation and engagement program functionality to mobile devices, make your program work smart on a smartphone, reduce bounce rates on mobile devices, and optimize your sites for mobile participants. The RewardStream team ensure your program will deliver a superior user experience, no matter what channel they’re on.
Reporting + Analytics
Our clients have full access to customized dashboards that deliver real-time program metrics at-a-glance. As a part of our basic service, we'll get you up to speed on how to best use your dashboard for campaign updates and insight. Customize your dashboard's tabs and interactive data views to make the most sense for you. Create presentation-ready reports suitable for printing and sharing, and segment results with queries you design and save for future reference. Viewable on your smartphone, you’ll always be one click or swipe away from program results.
Creative Services
Site Design
Strong site design is the foundation of any marketing program, whether it's a turn-key recommendation program with Spark™, a mobile optimized website, or a custom campaign. Our web design experts are deeply studied in design and marketing best practices, but they also have extensive hands-on experience designing tight sites that optimize the user experience, drive high response rates, and engage the people you want to engage. (We’re really good in small spaces.) From ideation to ongoing management, we exist to deliver exactly what you need.
Graphic Design
Our talented creative services group provides everything from the most tactical of graphic elements right up to brilliantly clear, fresh, and brand-aligned web graphics. Tap into our team for custom graphics, promotional content, site styles, email templates – everything you need to get up and running quickly without looking like it ;)
Copywriting
Good copy makes a good hook. Our writers can collaborate with you for the content assets you need, considering issues of brand, tone, and personality. Go live with a site that speaks genuinely, refreshingly, and with the kind of pro style that drives higher response rates and entices customers to participate.
Video
Custom video brings interactivity and personality to your experience. If you're interested in breaking out of words on a page, our producers will work with you for promo bits, overviews, offer walk-throughs, and demos – with custom music, a recording studio, and professional voice talent to bring it all to life.
Email + Promotions
Run targeted emails to customers by region, behaviour, demographic, or segment. Acknowledge active referrers with a thank you, or enliven previously active members with a fresh incentive. No matter what your immediate goals, our marketing experts can work with you to develop the offer, copy, visual look, delivery, and reporting metrics.
Customer Care
Our online Customer Care Portal captures program inquiries for fast resolution. Help your customers and prospects understand program rules, reward status, and fulfillment -- all from a seamlessly branded email account, including Salesforce.com integration for case and escalation management, template email communications, and incident reporting. We also develop custom email templates to ensure commonly asked questions are answered with standardized professionalism.