SOLUTIONS > Loyalty + Engagement

Loyalty + Engagement

RewardStream brings many years of experience to bear in building relationship marketing programs that meet the unique needs of each client. Built on our flexible marketing platform, each program incorporates all the desired engagement elements you would expect from a world-class program, from the latest innovations in polls, surveys, dynamic promotions and referrals to multi-channel social recommendations and Social Badges. From a practical point of view, our loyalty platform offers marketers the widest range of possible earn rules and redemption options. Our technology will enhance your creativity, not stifle it.

Motivate & track what matters to you

Launch a program that motivates important behaviors and track the results. Reward customers for purchasing behaviors, taking polls and surveys, liking your Facebook fan page and other social actions, signing up for trials, making referrals and recommendations, registering, completing an extended profile … and more.

Make it social

Social has so many applications in today’s relationship marketing program. You can encourage sharing and interactivity between your customers and trusted networks; you can reward customers for joining or liking your Fan Page, you can reward customers for Liking your program or even Tweeting about you!

Match the offer and the reward to the customer and the behavior

You need a flexible framework to match promotions, offers, and rewards to the behavior and the customer. All of RewardStream’s relationship marketing programs can support a wide range of promotional frameworks, not to mention reward types as varied as points, virtual currencies, cash-back and direct rewards. Create your own custom catalog that can include your own products or services as well as external options such as gift cards, digital rewards, Social Badges, Instant Wins and Sweepstakes, pre-paid debit cards, coupons, merchandise, experiential rewards, charitable giving options, among others.

Social Loyalty

Social loyalty is about extending your loyalty thinking to embrace your customers’ actions on social channels. It’s about recognizing that today’s consumer does not simply make a purchase, get a point, and select an item from a catalog. It acknowledges that your customers are in the world, interacting with your brand – whether on a Facebook page, a Twitter feed, YouTube, wherever – influencing how others think and feel about your brand. RewardStream can help you extend your loyalty initiatives into the social sphere, allowing you to incent, track and measure your customers social interactions with your brand and ultimately. It’s time to catch up with the way your customers really engage with you, and recognize and reward your customers for their online and offline loyalty to your brand. 

“The social media ecosystem continuously evolves to mimic real-world personal interactions. There is opportunity for businesses to mix online and offline loyalty in their own unique ways. Companies that understand these nuances in the one-to-one, one-to-many, and many-to-one world can build engagement and social loyalty. It's a changing world, and those with the courage to try something new can reap rewards in the form of strong customer relationships in both the real and virtual worlds.”

- Peppers & Rogers Group